1. Who We Are
The Best ExChange online ordering facility (the “Service”) is provided by Best ExChange, referred to as “Best ExChange” or “we” or “us” or “our”. Our Registered Office is registered in Australia, Full Company Name: Best ExChange Pvt Ltd operating In Victoria point, Qld 4165 and Best ExChange Pvt Ltd is registered and operating in Brisbane City, Buranda Village, Mount gravatt locations, both companies using the same website.
2. What these Terms apply to
a) These Terms and Conditions apply to the Service when it is used as an online and retail ordering facility for the purchase of foreign currency cash (“Online Foreign Currency”).
b) By placing an order for Online Foreign Cash on this website, you confirm that you have read and understood these Terms and Conditions and agree to be bound by them.
3. Use of the Service
a) The Service is only available to individuals aged 18 years or over and who are resident in and accessing the Service from Australia via the Website. The Service may be used to purchase Online Foreign Currency for holiday or business travel only and not for speculative, investment or any other purposes.
b) Best ExChange may, at its sole discretion, refuse to provide the Service to any person for any reason. Best ExChange will not be liable for any cost, loss or damage incurred by you if we refuse to provide the Service to you.
4. Placing an Order
a) Order processes:
1. To place an order, you must follow the instructions on the ordering pages of the Website. You are able to correct errors on your order up to the point at which you click on the “Buy Now” button on the “Pay” page. Once you have entered the ordering screen you must complete your order within 20 minutes otherwise your session may time out and you will have to restart the order process.
2. You must provide the requested information for us to process your order. We will use various procedures to authenticate each transaction. By placing an order, you confirm that the details contained in the order are correct in all respects.
b) Order and Collection Dates:
1. Order Date: You should place your order at least 3 Business Days in advance of your expected collection date.
2. Change Collection Date: You may change the collection date provided that you contact us at least 4 Business Days prior to your nominated collection date. The new collection date must fall within the Collection Period.
c) Order Limits
1. All online orders for Online Foreign Currency are subject to:
o A minimum order value of AUD 250.00 (or foreign currency equivalent) per currency;
o A minimum order value of AUD250.00 (or foreign currency equivalent) per order;
o An aggregate maximum order value (within a 24 hour period) of AUD5,000.00 (or foreign currency equivalent) per order; and
o An aggregate maximum order value within a 21 calendar day period of AUD20,000.00 (or foreign currency equivalent).
2. Online Foreign Currency availability may be subject to monetary limits, currency exchange and country restrictions
3. d) Currencies and Denominations
1. The Service is only available for the currencies listed from time to time on the ordering pages of the Website. These currencies are subject to change from time to time at Best ExChange’s sole discretion.
2. You cannot select your preferred currency denominations on the Website. The amount of Online Foreign Currency ordered will be rounded to the minimum banknotes denomination for the relevant currency as determined by Best ExChange.
e) Collection Location
When you place your order for Online Foreign Currency, you must select a Best ExChange branch where you want to collect the Online Foreign Currency ordered (“Collection Location’) and the available Best ExChange branches are listed on the ordering pages of the Website. You cannot change the Collection Location after the order has been submitted.
f) Exchange Rates
The exchange rates we quote are subject to change. We will use the exchange rate (as set by us) at the time we receive your order. The exchange rate applicable to your transaction is the rate set out in your Confirmation Email.
If we have any server issues, exchange rates are not guaranteed at the time of order.
g) Payment Methods
1. We Accept Bank Transfers / Eftpos */ cash payment at our branches.
2. For Orders placed online, full payment is to be made to the provided bank account. Without full payment, your online order is NOT confirmed. If you choose to pay by cash, a 50% deposit is to be paid at your preferred pick-up location on the same day you place your order to lock in the online exchange rate. The remaining 50% can be paid by cash on collection day. If no cash deposit is received, the amount you pay will depend on the exchange rate of the date of collection. (i.e. Your online exchange rate no longer applies.)
*Eftpos Surcharge apply
h) Order Confirmation
1. After you click on the “Submit order” button on the “Pay” page, the system will display a confirmation page setting out the details of your order. This confirms receipt of your order, we will send a confirmation email with in one business day.
2. We may, at our sole discretion, accept or reject any order received by us. If your order has been accepted by us and we agree to provide the Service to you, you will receive an ‘Order Confirmation E-mail’ (“Confirmation Email”) from us. Please print a copy of the confirmation page for your records and also print the Confirmation Email and bring it to the nominated Collection Location as you will need to present the Confirmation Email to collect your order.
i) Interpretation
Unless specifically provided otherwise, Business Day means a day that is not a Saturday, a Sunday or a public holiday or bank holiday in the state or territory where the Collection Location is situated. AEST means Australian Eastern Standard Time.
7. Collecting Your Order
a) Orders can be collected by you (the person who is named as the customer in the order) from the Collection Location set out in the Confirmation Email. Collection is subject to the opening times of the Collection Location. Details for the opening times of the Collection Location can be obtained on the Website. Please allow sufficient time to make your collection before departing. We reserve the right to change the Collection Location and/or collection time by notifying you prior to the collection date if we are unable to fulfill your order from your nominated Collection Location or by your nominated collection date/time.
b) At the time of collection you must produce the following:
1. A print out of your Confirmation Email or your order reference number; and
2. One form of identification (original only) from the following: current Passport or current Australian Driver’s Licence.
For the avoidance of doubt, if you do not bring your identification at the time of collecting your order, you will not be able to collect your order and your order may be cancelled by us.
d) You will be required to sign for your order at the time you collect it.
e) In order to comply with our anti-money laundering and other legal obligations and our internal risk and fraud policies, we may request you to provide further information and identification documents (such as proof of residential address) and take a copy of your identification documents and other documents at the time of collection.
The above requirements are in place to enable us to comply with laws and regulatory requirements and to help to protect you against fraud.
8. Fees and Charges
a) Total Amount: The total sum payable by you for the purchase of Online Foreign Currency will be shown on the “Pay” page.
b) Commission: If you use the Service via this Website to purchase Online Foreign Currency, we will not charge a commission.
b) To cancel an order you must call us or by email to enquiry@ausmoneyexchange.com.au. You will need to provide your details and your order reference number.
10. Cancelling Orders
a) You may cancel your order at any time before the nominated collection date.
Cancellation costs apply, Foreign exchange Loss will be incurred for retail and online orders.
b) To cancel an order you must call us or by email to enquiry@ausmoneyexchange.com.au. You will need to provide your details and your order reference number.
c) Please note that it may take up to 10 Business Days after we receive your cancellation request for the refund to reach your bank account. Due to security reasons and to protect you from fraud.
11. Uncollected Orders
a) Should you fail to collect your order from the Collection Location within 72 hours of your nominated collection date, your order will be marked as Uncollected and treated as a cancellation.
12.Personal Information and Security
a) We use secure server software to make our Internet transactions secure. You should review our Privacy Policy to find out how we may use and disclose your personal information. You agree that all information provided by you is true and correct, that any material information will not be withheld and you will provide us with any additional information that may be required by us. Best ExChange may require additional information from you in order to comply with regulatory requirements.
13. Limiting Our Liability
a) We use reasonable care and skill in providing the Service. However, we shall not be liable to you for the following:
1. if we are unable to perform any of our obligations to you due to failure of any technical systems or for any other reasons beyond our reasonable control including but not limited to war, terrorism, government action, natural disaster, and industrial dispute;
2. for any damage to your computer equipment or other facilities as a result of using the Website or the Service;
3. for any monetary limits, currency exchange restrictions, country restrictions or any other restrictions or limits outside of AusXChange’s reasonable control (including but not limited to any prohibitions on bringing currencies into a country); and
4. for any indirect, or consequential losses, claims or damages (including without limitation loss of profit, loss of production, loss of contracts or loss of opportunity) suffered by you or incurred from your use of this Website or the Service however caused.
Our maximum liability to you in respect of each use of Service for the purchase of Online Foreign Currency shall be to refund the purchase price of that order. The disclaimers and limitations of liability in these terms shall not apply to any damages arising from death or personal injury caused by the negligence of AusXChange or any of its employees or agents or for fraud. If any provisions of these terms including these disclaimers and limitations shall be unlawful or unenforceable then such provisions shall fall away and shall not affect the validity and enforceability of the remaining terms. This does not affect your statutory rights.
14. Sanctions
Under Australian laws we are prohibited from dealing with sanctioned individuals or entities. If it appears that you are a sanctioned person, or are acting on behalf of a sanctioned person or entity, we may be required to suspend or stop providing the Service to you. We may also be required to freeze any transactions with you and freeze any assets of yours which we hold. These processes may cause a substantial delay in providing the Service to you or may prevent us from providing the Service to you.
15. Indemnity
You must indemnify us from and against all claims, liabilities, damage, suits and losses, made against or suffered by us as a direct result of:
a) your fraudulent, willful or negligent act or omission;
b) any breach of these Terms and Conditions by you;
c)your act or omission which causes us to be in breach of any law or regulation; or
d) personal injury or death, or property damage caused or contributed to by you.
16. Alteration Of Terms
We may, at any time, with immediate effect, in respect of future orders, change or withdraw the Website, the Service and these terms without liability to you. If we revise these terms, we will post the revised version on the Website. By using the Service or placing orders after we have changed these terms, you will be accepting the changes.
17. Third Party Rights
When you place an order for Online Foreign Currency via the Service we are entering a contract with you personally. Nothing in these terms will confer any benefit on any third party or any right to enforce these terms, on any third party.
18. Law And Jurisdiction
Our relationship shall be governed and interpreted in accordance with the laws in the State of New South Wales. Any dispute, which cannot be resolved between us, shall be resolved in the courts of New South Wales.
19. Complaints and Compliance
a) If you have any comments or complaints in respect of our Services, please call us. Mail to city@ausmoneyexchange.com.au
b) You must comply with all laws and regulations binding on you, including complying with all obligations under, and not breaching, the anti-money laundering legislation or any other applicable laws.
Contact us today to get the best currency exchange in Australia for your international work or travel trip today.